Privacy Policy for SleepVibes LLC  

Effective Date: 11/30/2024

Last Updated: 11/30.2024

At SleepVibes LLC (“we,” “our,” or “us”), your privacy is important to us. We are committed to protecting your information and using it responsibly. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you interact with us through our website, phone calls, mail, SMS, and email communications.

Our Commitment to Your Privacy  

SleepVibes LLC does not sell, rent, or trade your personal information to third parties. We value your trust and are committed to safeguarding your data in compliance with applicable privacy laws.

Information We Collect  

We collect personal and non-personal information to provide and improve our services, including:

1. Personal Information  

Information you provide directly to us:

• Contact Information: Name, phone number, mailing address, and email address.

• Communication Preferences: Your preferences for receiving communications via phone calls, mail, SMS, or email.

• Transaction Information: Payment details, purchase history, and delivery information.

2. Non-Personal Information  

Automatically collected data when you interact with our services:

• Browser type and version

• Device type

• Pages viewed on our website

• IP address

• Interaction with email and SMS campaigns (e.g., link clicks, delivery status)

3. Communication Data  

Details about communications we send or receive:

•Phone call logs, including call time and duration (but not the content of calls).

• SMS message delivery status and interaction data.

• Email open rates, clicks, and preferences.

How We Use Your Information  

We use your information to:

1. Provide Services

: Fulfill your orders, process transactions, and deliver products.

2. Communicate :Send notifications via phone calls, SMS, email, and mail about order updates,
   promotions, or offers.

3. Marketing: Share relevant offers and updates tailored to your interests (only when you’ve
   opted in).

4. Improve Services: Analyze user data to enhance our website and customer experience.

5. Compliance: Meet legal obligations and protect our rights.

Communication Policy  

Phone Calls  

By providing your phone number, you agree to receive phone calls regarding order updates, promotions, and inquiries. If you wish to opt out of
promotional calls, you can notify us at any time.

SMS (Text Messages)  

By opting into our SMS campaigns, you consent to receive text messages for:

• Transactional updates (e.g., order confirmation, delivery details).

• Marketing promotions and offers.

Message Frequency: Varies based on user activity.

Opt-Out: Reply “STOP” to any SMS to unsubscribe. For help, reply “HELP” or contact us at +1 786-798-6742.

Standard Rates: Message and data rates may apply based on your carrier.

Email Communications  

We use email to send order confirmations, promotional offers, and
service updates. You can opt out of promotional emails by clicking the
“Unsubscribe” link in the email footer or contacting us directly.

Mail  

We may send marketing materials or transactional correspondence to your provided mailing address. If you prefer not to receive physical mail, contact us to update your preferences.

How We Protect Your Information

We implement robust technical and organizational measures to protect your information from unauthorized access, use, or disclosure. While no
transmission method is 100% secure, we strive to maintain industry standards to safeguard your data. Sharing Your Information We do not sell, rent, or trade your personal information. Your data is shared only in the following circumstances:

1. With Service Providers: Trusted third-party vendors assisting in operating our business (e.g., payment processors, SMS/email platforms, delivery services).

2. Legal Compliance: To comply with laws, regulations, or court orders.

3. Business Transfers: In the event of a merger, acquisition, or sale of business assets, where your data may be part of the transferred assets.

Your Rights and Choices  

You have the right to:

• Access and Update: Update your personal information by contacting us.

• Opt-Out: Unsubscribe from phone calls, SMS, email, or mail communications by following opt-out instructions or contacting us directly.

Children’s Privacy  

Our services are not intended for individuals under 13 years of age. We do not knowingly collect personal information from children. If you believe we have collected such information, please contact us immediately to remove it.

Third-Party Links  

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites and encourage you toreview their policies.

Changes to This Privacy Policy  

We may update this Privacy Policy to reflect changes in our practices or for legal reasons. Updates will be posted on this page with the revised effective date. Continued use of our services signifies acceptance of these changes.

Contact Us  

If you have any questions, concerns, or wish to update your communication preferences, please contact us:

SleepVibes LLC

13900 NW 7 Ave Miami, FL 33168

Phone:

+1 786-798-6742

Email:

[email protected]